Description

At OTC Services, our mission is to empower individuals with disabilities to reach their maximum potential. We do this by offering vocational training, creating employment opportunities, and preparing individuals for success in both work and personal life through our Community Access Centers and residential services.

We are a purpose-driven organization dedicated to inclusion, growth, and community impact — and we’re looking for a dynamic HR leader to help us continue that mission.

 
About the Role

OTC Services – Burlington County is seeking an experienced and creative Director of Human Resources to lead our people strategy and champion an inclusive, engaged, and values-based workplace culture.

As a key member of the senior leadership team, you’ll report to the Executive Director/CEO and collaborate closely with the COO, Corporate Compliance Officer, and a dedicated four-person HR team. You’ll oversee all aspects of human resources, including talent acquisition, employee relations, compliance, and culture development, ensuring that OTC remains a place where people love to work and grow.

 
Key Responsibilities

• Partner with the Executive Director and leadership team to design and implement strategic initiatives for growth, engagement, and cultural alignment.
• Oversee all HR functions including, but not limited to, recruitment, onboarding, benefits administration, LOA, professional development, and performance management.
• Lead efforts to strengthen diversity, equity, access, and inclusion across the organization.
• Collaborate with the Employee Relations Officer on corrective action, conflict resolution, and training initiatives.
• Manage employee training programs and administration of the Relias training platform.
• Ensure HR policies and practices comply with state and federal regulations, while reflecting OTC’s mission and values.
• Develop strategic recruitment and retention initiatives that foster a positive employee experience.
• Lead organizational initiatives that promote accessibility, inclusion, and compliance with related laws.
• Manage benefit programs, vendors, and compliance requirements.
• Oversee annual processes such as compensation benchmarking, benefits review, and performance evaluations.
• Serve as a trusted resource and advocate for all employees, encouraging collaboration and open communication.

Requirements

Required Qualifications:

• 10 years of HR leadership experience, ideally within social services or nonprofit environments.
• Minimum: Bachelor’s degree in Human Resources Management, Business Administration, Organizational Development, or a related field. Masters Degree Preferred.
• Certifications: SHRM-SCP or SPHR preferred; DEI Certification (SHRM, Cornell, or equivalent) desirable. Certification in Change Management or Conflict Resolution is a plus.
• Demonstrated success in leading and influencing organizational culture, with a people-first mindset.
• Proven ability to manage change, guide transformation, and implement equitable HR practices.
• Strong conflict resolution, communication, and interpersonal skills.
• Experience with HRIS and PEO systems.
• Deep understanding of current HR best practices and trends.
• Commitment to diversity, equity, inclusion, and accessibility.

Preferred Qualifications:

• Prior experience in human services or disability services.
• Strong professional networks within the HR community.

Special Requirements

• Must pass all pre-employment regulatory requirements
• Must cooperate fully with inspections, audits, and investigations from licensing or regulatory bodies.