Description
Primary Duties and Responsibilities:
Human Resources Team
Participate in developing department goals, objectives, and systems.
Assist in evaluation of reports, decisions, and results of department in relation to established goals.
Recommend new approaches, technology, policies, and procedures to affect continual improvements in efficiency of department and services performed.
Assist managers in timely execution of performance assessment, employee development plans, and training programs.
Maintains Human Resource Information System records and compiles reports from database.
Maintain current company organizational charts and employee directory.
Propose and implement technology related to human resources and organizational development.
Participates in administrative staff meetings and attends other meetings and seminars.
Work within established budgets for Human Resources initiatives, training programs, and employee engagement events. Track actual spend compared to budget.
Administer compensation program; monitor performance evaluation program, provide support and revise as necessary.
Understand HR resources made available by Servpro Industries through Servpronet and other means.
Recruiting and Employee Life Cycle Management
Work with company managers to determine hiring needs
Establish and implement a recruiting strategy
Develop talent pipelines with higher education, trade schools and community partners. Define, create, and execute the communications strategy and branding for recruitment and talent acquisition, providing an exciting and accurate preview to candidates.
Support all company functions in recruiting and hiring new employees including posting targeted job opportunities, screening resumes and applications, conducting phone or in-person interviews, extending offers, performing background screenings and other pre-employment testing.
Conducts recruitment effort for exempt and nonexempt personnel, students, and temporary employees; conducts new-employee orientations, monitors career path program, places advertisements per recruiting plan.
Maintain records, reports, and logs pertaining to applicant flow procedures.
Analyze the impact of robust onboarding, assessments, training, and other employee engagement efforts on retention.
Training and Development
Guide new hires through the onboarding and new hire training process, making sure that employees feel welcomed, informed about their benefits, and prepared to excel in their roles.
Identify opportunities for improvement to onboarding process and make recommendations. Implement improvements as appropriate.
Work with managers to implement training plan(s) using the learning management system (Servpro U), as well as other Servpro sources or external training sources. Ensure successful course registration, completion, and transcript documentation.
Administer and track mentoring program.
Provide performance management tools and guidance to management team.
Administer policies and procedures for, and assist managers in timely execution of, performance assessment, employee development plans, and training programs.
Prepare and work with managers to administer performance evaluation programs to promote career path opportunities and employee retention.
Track compliance with safety programs and policies that comply with all federal (e.g. OSHA), state and local regulations. Implement programs consistently throughout the business. Maintain and update the organization’s Safety Manual.
Employee Engagement
Plan team building events in each local market.
Plan quarterly employee meetings and other company meetings and events.
Help ensure an equitable and inclusive workplace where all employees feel valued and can thrive through communication, training, and coaching.
Foster employee engagement by selecting and curating engaging content on company intranet.
Promote adoption of Microsoft Teams, BambooHR, and other company technology platforms.
Participate in developing department goals, objectives, and systems.
Handle employee relations counseling, outplacement counseling, and exit interviewing. Identify trends in employee feedback, summarize and report to management team.
Benefit and Policy Administration
Coordinate and assist with all terminations, layoffs, and leaves of absence.
Submit and track all Worker’s Compensation claims and related compliance requirements.
Administer all employee benefit programs, maintain and update employee files and interface with payroll process as needed.
Administer benefit policies as needed, including paid and unpaid time off, insurance, referral bonuses, workplace flexibility, and other available benefits.
Respond to employee inquiries regarding policies, procedures and company benefits.
Respond to inquiries regarding former employees, including unemployment, employment verification, etc.
Payroll Administration
Gather employee time sheets, leave requests, and other relevant payroll information.
Enter employee hours and deductions into the payroll system.
Calculate gross pay, taxes (federal, state, local), health insurance deductions, retirement contributions, and other deductions.
Maintain accurate employee payroll records and files.
Ensure adherence to all federal, state, and local payroll regulations.
Prepare and submit payroll reports to management and relevant agencies.
Verify payroll data accuracy by reconciling time sheets with payroll calculations.
Respond to employee payroll inquiries and address any discrepancies.
Requirements
Qualifications – Knowledge, Skills, and Abilities
Education and Experience
Degree in Human Resources, Business, or related field required with a bachelors (4-year) degree preferred. Four (4) to five (5) years of relevant experience. Minimum of three (3) years’ experience in progressively responsible administration and human resources positions.
Strategic Skills
Comprehends the “big picture.” Determines opportunities and threats. Is comfortable contributing to the strategic plan and future direction for the organization.
Computer Skills
Demonstrates proficiency in the use of computers and computer software, Microsoft Office, Word, Excel, and PowerPoint.
