Description

To apply, email cover letter and resume to info@thecaap.org.

More information can be found here: https://www.stepcorp.org/file_download/inline/0d27e93e-b336-4141-aa49-9b2af3c70b65

JOB SUMMARY
This position is responsible for supporting the Human Resources initiatives, programs, policies, and processes as assigned, in support of STEP’s mission, vision, and strategic plan. This is a complex and detail-oriented position that includes administrative support to the Human Resources Department. The support aids the Department in developing an employee-oriented, high-performance culture that emphasizes continuous improvement, quality, productivity and standards, goal attainment, and the recruitment and ongoing development of a superior workforce. Responsibilities include, but are not limited to, the areas of recruitment, benefits, policy, compliance, new hire orientation, onboarding, relationship-building, positive employee (customer) relations, increased internal and external communications, and professionally representing the Human Resources functions with directors, managers, and peers in all aspects of the role. This 
position requires someone with strong and positive customer service orientation and problem solving skills and abilities. Additionally, this person must act as an integral member of the Human Resources team with the goal and vision of making STEP Human Resources the best it can possibly be and one that is recognized by the community as a leader in providing outstanding human resources support. 

SUPERVISORY RELATIONSHIPS
SUPERVISES: Not Applicable 
REPORTS TO: Chief Human Resources Officer 

ESSENTIAL QUALIFICATIONS

• Associates degree in business, human resources, or a related field; Bachelor’s degree and human resources certifications (PHR and/or SHRM-CP) preferred; 
• Four years of human resources related work experience; 
• Ability to communicate effectively with oral, written, and computerized graphic methods; 
• Strong knowledge of English grammar, punctuation, and spelling as demonstrated by above average writing skills; and, 
• Proficiency with computer systems, preferably Microsoft Office Suite and extended components. 

SPECIFIC DUTIES

• As directed by the Chief Human Resources Officer: 
• Identify, evaluate, and assist in resolving human relations, employee morale, work performance, and organizational productivity concerns; 
• Maintain confidentiality at all times; 
•  Act as a member of the Human Resources team; 
• Support the Department with a variety of administrative tasks that are highly confidential and sensitive in nature, and may include scheduling coordination, screening/processing email, and hardcopy correspondence; handles some matters personally and forwards appropriate matter to other HR staff; 
• Continuously review STEP’s human resources processes for improved efficiency and efficacy; recommend and implement approved improvements; 
• Administer various human resource plans and procedures for all agency personnel; assist in the development and implementation of personnel policies and procedures; 
•  Communicate, track, monitor, and administer clearance policy and procedures for all departments in the Agency; 
• In collaboration with the Chief Human Resource Officer, answer questions and help resolve work-related issues, and analyze and recommend new recruitment efforts; Ensure Department telephone calls and customers are received and screened in a prompt, courteous, and customer-friendly manner, that the nature of their interest is effectively determined, and that the customer is appropriately assisted or referred; ensures messages are recorded and relayed thoroughly; 
• Act as the custodian of and maintains corporate personnel and other assigned HR records, assuring that files are organized, current, and contain all required documents and annotations; maintains security of records and controls their authorized release, review, and duplication; 
• Help research, analyze, and recommend practices to increase emergency and long-term succession planning, including position-by-position staff continuity identification and processes; 
• Help in increasing both internal and external communications; personally, commit and take measurable measures to “get the word” out to our own staff as well as the customers and communities we serve; 
• Assist in evaluation of reports, decisions, and results of human resources department in relation to established goals; recommend new approaches, policies, and procedures to effect continual improvements in efficiency of the department and services performed; 
•  Ensure internal and external position vacancy advertisement procedures for the corporation are fully implemented for each vacancy; ensures job applications and other related items are collected and properly transmitted to appropriate staff; 
• Research and recommend human resources activities, practices, and policies as needed; 
• Work with the team to develop, implement, and maintain a thorough Fair Labor Standards Act (FLSA) analysis and testing process for all positions; 
• Track, monitor, and communicate the performance evaluation program/process; 
• Train newly assigned supervisors on the evaluation system and how to accomplish the reviews; 
• Help review the employee evaluation tool on an as needed basis and make appropriate recommendations for retooling the system or process; implement and train changes to staff; 
• Become familiar with the current payroll system and how it relates to human resources needs;
• Have the ability to collect data and run reports from current payroll system; 
• Coordinate with payroll regarding employee benefit information, status changes, FMLA status, etc.; 
• Maintain and issue reports from a human resources-related database that tracks a variety of human resources data elements; 
• Ensure compliance with federal and state regulations concerning employment; 
•  Research information and complete reports, surveys, and related request-for-information documents, such as unemployment and employment verification questionnaires; 
• Continuously monitor, organize, coordinate, and communicate changes to federal, state, local employment laws, and benefit laws; including but not limited to Affordable Care Act (ACA), Workers Compensation, and Unemployment Compensation; 
•  Review and update job descriptions, maintain a “current” job description data base; 
• Assist in the monitoring of agency insurance policies, to include but not limited to health, workers compensation, unemployment compensation, property and liability policies, Short Term, Long Term, Life, and AD&D policies; 
• When designated by the Chief Human Resources Officer, support, coach, advise, and train managers on human resource issues, regulations, responsibilities, including investigation and resolving allegations and charges, complaints, and proper administration of the corrective action process; 
•  Assist with Auditor questions and monitoring, and supply accurate census data when needed; 
• Organize, coordinate, and monitor FMLA processes, including ongoing employee reviews, correspondence, and consultations with staff and supervisors; 
• Monitor, track, and code various insurance billings to be given to accounts payable for payment; 
• Perform various Human Resources administrative tasks, including filing, data entry, paperwork maintenance and preparation, employee records, and other duties as needed; 
• Oversee and administer drug free workplace procedures, including compliance with FTA Drug and Alcohol Testing procedures for safety-sensitive positions; maintain documentation for testing program; provide quarterly rosters for random testing; initiate follow-up on employees testing positive; work with testing facilities to maintain compliance with testing requirements; complete annual FTA testing reports by March 1st; 
•  File EEO-1 report annually; maintain other records, reports, and logs to conform to EEO regulations; 
•  In collaboration with the Chief Human Resources Officer, update, distribute, and file correspondence to include, but not limited to: Section 125 plan, Wrap plan documentation, Health insurance offer of coverage, Credible and Non-Credible Part D coverage notices, Form 5500, and 1095-C Employer-Provided Health Insurance; 
•  As directed, participate and possibly lead in ancillary roles and sub-committees such as: Emergency Preparedness/Safety, Employee Events, Newsletter, Employee Recognition, and Annual Meeting; 
• Ensure that all administrative work reflects the highest professional standards; and, 
• Perform other related duties as required and assigned. 

Requirements

GENERAL REQUIREMENTS

• Valid driver’s license and the daily availability of a vehicle carrying adequate insurance;
• Pennsylvania State Police Criminal History Clearance, Child Abuse Clearance, FBI Clearance, National Sex Offender Registry check current within 90 days of employment; and Motor Vehicle Record check;
•  Mandated Reporters of Child Abuse training completed within 30 days of hire; 
• Mental and physical ability to perform essential job functions with or without reasonable accommodation, including the ability to sit for long periods of time, carry up to twenty pounds, have unrestricted use of the upper body, finger dexterity, and corrected or uncorrected hearing and vision within normal ranges; 
• Flexibility to work altered and non-traditional work schedules necessary to meet the deadlines of the corporation; and, 
• Participation in job-related trainings, as assigned.

REQUIRED KNOWLEDGE, SKILLS & ABILITIES 

Knowledge of the following:

• Effective customer service principles; 
• Standard office procedures, practices, conduct, and action necessary in maintaining harmonious working relationships;
• English grammar, spelling, and punctuation; formatting standards recognized by business professionals; and,
• Microsoft Office Professional Suite, Microsoft Publisher, Windows, Adobe Acrobat Writer/Reader, and the Internet. 

Skill in the following: 

• Communicating and interacting with a variety of people, such as customers, staff, community resource personnel, and the general public; 
• Use of tracking and reporting systems, including automated management information systems; 
• Written communication, including knowledge of English grammar, spelling, and punctuation as they would relate to the production of reports, work plans, and other operational documents; 
• Use of a networked computer system, including various media formats, keyboard, mouse, scanner, and printers (laser, inkjet, and copier) for operation of software; and, 
• Use of word processing, spreadsheet, database, presentation, organizational, Internet browsing, e-mail, scanning, graphics editing, desktop publishing, and document conversion software for document creation and informational assistance and management. 

Ability to perform the following: 

•  Learn, implement, and effectively utilize evolving technologies and informational systems within an office environment; 
•  Proofread information for conformance with instructions or for compliance to specific administrative or procedural rules; 
• Efficiently answer a wide variety of questions from telephone inquiries or walk-in customers, and deal with the public in an empathetic manner; 
• Create and effectively utilize databases and spreadsheets, utilize standardized formulas correctly, perform consistently accurate data entry, and print reports; 
• Utilize new and/or evolving electronic hardware and software products for document creation and production; 
• Daily record keeping functions and prepare required reports as requested; 
•  Understand and follow oral and/or written instructions, some of which may include multifaceted procedures, and work independently of direct supervision;
•  Keep simple and complex records accurately, and prepare accurate reports;
• Collect, organize, and process information for requested reports; 
• Organize and prioritize work, and develop effective work methods in an area which involves variable phases or different techniques and procedures; 
• Collect, organize, and process information, as requested; 
•  Project a positive and professional image; 
•  Establish and maintain effective working relationships with staff, partnering agencies, businesses, customers, and the general public; 
•  Demonstrate respect for individuals and groups with varied cultural, racial, ethnic, religious, and linguistic identities or backgrounds; 
• Understand problems of customers and exercise sound judgment in appraising needs of customers and directing them to appropriate service to meet their needs; 
•  Interact effectively with people from varied social, economic, and educational backgrounds; and, 
•  Maintain confidentiality at all times.